After-sales service

If you need after sales service, please provide contract number/problem description/problem photo/drawing mark, and send the information to the following after-sales email: feedback@primabuilder.com or contact our colleague who works for you.

1. Supports replacement of fittings and plates

2. Online installation introduction

3. Recommendations for routine maintenance

Please check the detail warranty information below:

For Retail Orders			For Project Orders
Series	Item	Warranty (Year)	Series	Item	Warranty (Year)
Kitchen Cabinet	Carcass	5	Kitchen Cabinet	Carcass	2
	Door panel	5		Door panel	2
	Countertop	5		Countertop	2
	Hardware	5		Hardware	2
	Appliance	1		Appliance	1
	Accessory	1		Accessory	1
Wardrobe	Carcass	5	Wardrobe	Carcass	2
	Hardware	5		Hardware	2
	Door panel	5		Door panel	2
	Door fitting	5		Door fitting	2
	Function fitting	2		Function fitting	2
Bathroom Vanity	Carcass	5	Bathroom Vanity	Carcass	2
	Door panel	5		Door panel	2
	Countertop	5		Countertop	2
	Hardware	5		Hardware	2
	Accessory	2		Accessory	2

Accessories display:

DTC soft close hinges

DTC: Chinese brand

DTC soft close drawer slider

DTC: Chinese brand

Blum soft close hinges

Blum: Austria brand

Blum soft close drawer slider

Blum: Austria brand

Drawer organization accessories

Handle

Multiple choices